We have a 14-day return policy, which means the item should be received back to CYE Designs within 14days after you have received the package to request a refund.
Shipping charges will be deducted from any refunds.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, in its original packaging and in sellable condition.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products , such as special orders ,resized, alterations, personalized items and final sale items.
To start a return, contact us at firstname.lastname@example.org if your return is accepted, we’ll send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
The return shipping costs as well as duties and taxes ,if apply, are the customer's responsibility.
You can always contact us for any return question at email@example.com
All return shipments must be shipped back via FedEx.Returns should be sent to:
32, Nonhyeon-ro 38-gil, Gangnam-gu,
Seoul, Republic of Korea
We accept cancellations within 24 hours only.
If you wish to cancel your order, please contact us at firstname.lastname@example.org within 24 hours of placing your order to do so. We will start preparing shipping your items only after 24hours of your transaction time.
We reserve the right to cancel any order at any time for any reason.If you have any questions or concerns about canceling your order, please feel free to contact us at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.